Privacy Policy

Privacy Policy – Nelaro

At Nelaro, we respect your privacy and protect your personal data.

By using this website or making a purchase, you accept the practices described in this policy.

Controller

Owner: Nelaro
Email: contacto@nelaro.store

Data we collect

We may collect the following information when you use our website or make a purchase:

  • Full name

  • Shipping and billing address

  • Email address

  • Phone number

  • Order and transaction information

  • IP address and browsing data

  • Payment data processed through secure external platforms

Use of information

We use your data to:

  • Process and manage orders

  • Send information related to your purchase

  • Provide customer service

  • Improve user experience

  • Detect possible fraud or misuse

  • Send commercial communications only if authorized by the user

Sharing information

We may share certain information with third parties necessary for the operation of the service, such as:

  • Payment platforms

  • Shipping and logistics companies

  • Analytics and marketing tools

  • Technology providers

All of them manage the information under security and confidentiality measures.

Data retention

We will only retain your data for as long as necessary to provide the service, comply with legal obligations, or resolve potential incidents.

Security

We apply technical and organizational measures to protect your personal information against unauthorized access, loss, or misuse.

Cookies

We use cookies and similar technologies to improve browsing, analyze traffic, and offer a better experience.

You can configure or disable cookies from your browser.

User rights

You can exercise your rights to:

  • Access

  • Rectification

  • Erasure

  • Objection

  • Restriction of processing

By writing to us at:
contacto@nelaro.store

Shopify and third parties

Our store is hosted on Shopify, which provides us with the e-commerce platform used to offer our products and services.

By using this website, some of your information may be processed by Shopify and other external providers necessary for the operation of the store.

Changes to this policy

We reserve the right to modify this Privacy Policy at any time to adapt it to legal changes or service improvements.

Contact

If you have any questions related to this Privacy Policy or the processing of your data, you can contact us at:

contacto@nelaro.store